|
Return a Costume
Need to return a costume? No problem. Just fill out the Return Request Form below and submit it for a speedy review. Upon approval, we will send you a Return Authorization Number which you will need to receive your credit.
Packages sent to us without a Return Authorization will be refused and no credit will be given.
*******************************************************************************************
FOR ORDERS PLACED BETWEEN 8/01 AND 10/20 (Halloween Season)
THIS IS SEASONAL MERCHANDISE, SO THE RULES ARE A LITTLE DIFFERENT...PLEASE READ CAREFULLY!
FROM THE DATE YOU RECEIVE YOUR ORDER FROM US, YOU HAVE A MAXIMUM OF 7 DAYS TO HAVE YOUR RETURNING PACKAGE POSTMARKED, AND ON IT'S WAY BACK TO US. IF YOU KEEP AN ITEM MORE THAN 7 DAYS, A MINIMUM 25% RESTOCKING FEE, PER ITEM, WILL BE APPLIED. (This does not mean we need to have it back within a week, it just means that you have a week to get it back to your local post office) IF YOU KEEP AN ITEM FOR LONGER THAN 10 DAYS, A MINIMUM 50% RESTOCKING FEE, PER ITEM, WILL BE APPLIED. RETURNS FOR ANY REASON MUST BE BACK IN OUR POSESSION BY NOON, 10/29, OR THEY WILL BE REFUSED.
A 10% RESTOCKING FEE (MINIMUM $5.00 FEE PER ORDER) WILL BE APPLIED TO RETURN OF NON-DEFECTIVE MERCHANDISE. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE.
DELIVERIES WHICH ARE REFUSED OR UNCLAIMED BY YOU AND SENT BACK TO US ARE SUBJECT TO A 10% RESTOCKING FEE IF WE RECEIVE IT BACK BEFORE 10/21. REFUSED OR UNCLAIMED PACKAGES THAT WE RECEIVE BACK AFTER 10/29 ARE SUBJECT TO A 50% RESTOCKING FEE. WE ARE NOT RESPONSIBLE FOR DELAYS IN INTERNATIONAL SHIPPING DUE TO CUSTOMS CLEARANCE. WE ONLY GUARANTEE TO GET THE SHIPMENT TO YOUR LOCAL CUSTOMS OFFICE WITHIN THE SPECIFIED TIME PERIOD FOR THE CHOSEN SHIPPING OPTION. CUSTOMERS OUTSIDE THE U.S.A. SHOULD FIRST CONSULT THEIR LOCAL CUSTOMS OFFICE FOR ANY POSSIBLE DELAY INFORMATION BEFORE PLACING AN ORDER. CLEARANCE ITEMS ARE NOT RETURNABLE FOR ANY REASON. ORDERS PLACED BETWEEN 10/20 AND 11/7 ARE NOT RETURNABLE FOR ANY REASON, AND IF SENT BACK TO US WILL BE REFUSED.
***************************************************************************************************************************
FOR ORDERS PLACED BETWEEN 11/7 AND 8/14 (Off-Season)
FROM THE DATE YOU RECEIVE YOUR MERCHANDISE, YOU HAVE A MAXIMUM OF 14 DAYS TO HAVE IT POSTMARKED AND ON IT'S WAY BACK TO US. A 10% RESTOCKING FEE (MINIMUM $5.00 FEE PER ORDER) WILL BE APPLIED FOR THE RETURN OF NON-DEFECTIVE MERCHANDISE. AFTER 14 DAYS, $5.00 PLUS A 15% RESTOCKING FEE, PER ITEM, WILL BE APPLIED. SHIPPING AND HANDLING FEES ANE NOT REFUNDABLE.
****************************************************************************************************************************
Note: If a returned costume has obviously been worn/used (smells like smoke, perfume, booze, nacho cheese, laundry detergent, etc. or has stains or make-up marks, has been washed, has tears or stretch marks in the fabric, has seams/threads that have been tampered with and/or pulled apart, or any other indication that the costume has been worn) NO CREDIT WILL BE GIVEN.
ORDERS PLACED AFTER 10/20, OR CLEARANCE ITEMS (ITEM NUMBER BEGINS WITH "CLR-"), ARE NOT RETURNABLE FOR ANY REASON. ORDERS PLACED BEFORE 10/20 MUST SUBMIT THIS FORM BY 10/25. ALL RETURNS FOR ANY REASON MUST BE BACK IN OUR POSESSION BY 10/29 OR NO REFUND WILL BE GIVEN.
|
