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Frequently Asked Questions
How to contact us

Here are the most commonly asked questions.  If you do not see the answer to your question, click the "contact us" link at the bottom of this page.

Click here for Return/Exchange Information

If I order now, when will I get it?

Orders placed between 8/20 and Halloween:  99% of the items you see are in stock, and ready for immediate shipment.  When you place an order, it is processed in real-time.  Orders are shipped daily, at 10:00 AM, eastern time.  Our turn around is very fast...even our cheapest shipping method usually arrives at your door within 96 hours of order placement. 

Orders placed the rest of the year:  If you need your order to arrive in the off-season, we highly recommend that you call or e-mail us first to verify availability and to allow us to make special shipping arrangements if needed.  Most of what you see on the site is in-stock, but orders are only shipped once weekly.  We are busy at trade shows and/or searching all over the world for great products in preparation of the upcoming Halloween season.  During this time of year, we do not hold regular office hours.  Contact Us.

Can I order by telephone? Are the prices the same?

The prices are the same, but the Shipping and Handling charges are a little higher. You will see an extra $5.00 Service Charge when ordering by telephone/internet chat.  Worried about security?  On the pages where your private information is present, you will see a small yellow "lock" usually in the bottom, right corner of the page.  We did not put that there...that is your computer telling you that you are on a secure connection, and others cannot see what you are doing.  Relax...we're a safe site and value your privacy!  Also, when you order online, a printable receipt is automatically generated and sent to your e-mail address.  This basically eliminates typographical and shipping errors.  Our system is so secure that when you order over the internet, no employee of ScarePros Halloween has access to or will ever see your credit card information. It's basically the same technology that ATM's use to communicate with their banks.

If you would still like to order by phone, we can be reached at 215-352-3332. Skype users may call us toll free by clicking the "Call Me!" button.

Skype Me™!

Do I need to sign for my package? If you live in the U.S. and your shipping address is the same as your billing address, you do not need to sign for your package. However, we strongly recommend either "Signature Confirmation"  or "Express - Signature+Insurance" as your shipping method. If you choose any other method, you assume the risk of theft or loss.

Do you have other items that are not on this site? A very big YES!  The selection you see on this site represents only a small portion of our actual inventory.  Can't find what you're looking for?  We probably have it!  We stock over 1000 different costume styles and accessories.  Contact us if you are looking for a specific item that you do not see.

Can I ship a package to another person or address? You may ship to YOURSELF at another address, like a work or school address, but you must choose "Signature Confirmation" as your shipping option.  You may not ship to any name that does not appear on the credit card itself.  Your credit card issuer requires the card holder's signature at the time of delivery...and so do we.  In ten years, we have had exactly 2 cases of credit card fraud (out of thousands that ship annually) and both parties were caught and prosecuted.  We take security and fraud very seriously...scumbags beware!

Can I have a package shipped to my work address? Yes, we can ship your package to you anywhere you like.  If your billing and shipping addresses are different, you must choose a "signature required" shipping option.  This shipping option is restricted to the cardholder, and requires your signature at the time of delivery.  This is merely a security measure followed to protect both yourself and us against fraudulent orders.  If your billing and shipping addresses are different, and you choose any other shipping option, we will automatically ship to the billing address regardless of what you put in the "Ship To:" box.

I am away at school and my credit card is registered to my parent's house. Can I ship to my school address? Yes.  See the above "work address" explanation.

I don't have a credit card. Can I pay another way?

Yes.  We accept Certified Bank Checks and Money Orders (no personal checks!), in U.S. funds, made payable to "ScarePros Halloween" and sent to:

ScarePros Halloween

8520 New Falls Rd.

Levittown, Pa. 19054

To place an order, order on-line as if you had a credit card.  Enter all information all the way up to the part right before it asks for a credit card account.  At that point, you will notice that on the top of the page it says "To fax this order, print and fax this page ..."  Hand write on that page that you will be sending a certified bank check or money order.  Call us at 215-352-3332 so we can hold the merchandise for you.  Merchandise will at that point be allocated to your order.  When we receive payment, your order will be shipped.  We highly encourage you to send us your check or money order by certified mail, as we cannot be held responsible for lost or misdirected mail.  For faster processing, please write your order number somewhere inside the envelope you send us.  NEW!!! We are currently working on accepting e-checks for customers who do not own a credit card.  All you will need is a checking account, and it is completely safe!

What countries do you ship to?

All of them...sort of!  At this time, our shopping cart is set up to ship to the U.S. and it's territories, US Overseas Military Addresses, Canada and British Columbia, Ireland, Australia, New Zealand, Great Britain, South America, Mexico, Most of Europe, Hong Kong, China, Japan, Thailand, Taiwan and South Korea.  There are also a few more...try to place an order and see if your country comes up in the drop down list!  Unfortunately, many banks outside of these areas do not participate in the Address Verification System, and we cannot process their orders.  We accept payments in U.S. Funds Only! Please Note:  We cannot be responsible for delayed shipments caused by your specific customs department.  It is your customs clearance department's right to inspect and hold a package for as long as they see fit.  Please consult them for any possible delay information before placing your order. We only guarantee to get your order to customs within the specified time period, which is typically 3-4 days. It may take a day to clear customs, it may take a week or more. Keep this in mind when choosing a shipping method. 

Do you ship to Military Addresses? Yes.  We can ship to APO and FPO addresses.  We use U.S.P.S. Priority Mail for this service.  It generally takes about 4-5 days.  We can also ship Express to military addresses, but in our experience, it generally isn't any faster.  Save your money!

Is there a cancellation fee?

In the event you need to cancel an order before it has been shipped, a 2.5% fee will be applied to cover the cost of credit card transaction processing. 

What is your return policy? Please read our simple Terms of Sale before placing your order.

Can I return a costume if it does not fit or if I do not like it? Yes.  During the order process, you will be given the opportunity to read our short and simple return policies.  They aren't scary, but you really should read them before finalizing your order! You must submit a Return Authorization Request form.  Please see the "Costume Returns" or "Return Information" links found throughout the site for complete details.

What if I try to squeeze into a costume that is too small for me, and I stretch it out and/or burst the seams...can I return it and pretend it is defective? Do we really need to answer this one?  Sounds funny, but more common than you might think.  Please see our sizing chart BEFORE placing your order. 

What if I use a costume, and then I want to return it because I am cheap? OK, this one sounds a little funny, but YOU KNOW WHO YOU ARE!  ScarePros Halloween DOES NOT lend costumes.  Any attempt to return a costume that has been used will be denied.  This includes make-up stains or booze stains, odor from cigarettes, perfume, sweat or any other smell, stretched fabric or "runners," costumes that have been washed or laundered, seams that have been tampered with, or any other visible sign of wear.  If you send an item back to us under the guise of "defective" and we cannot find a genuine defect, you will not receive a credit and you will have just wasted your money on return postage.  If at that point you want the costume back, you will pay again to have it shipped to you a second time.  Besides...returning a used costume is guaranteed to bring 30 years of bad luck!

What if I receive a costume that is defective?

No problem.  We examine every costume for quality and completeness before it is shipped.  If in the rare event that genuinely defective merchandise slips through our screeners, we will make it right, ASAP.  You have 2 options: 

1)  We can ship you a new one right away.  By charging you for a second order and giving you a full refund after you ship the defective one back to us, we can assure you will have it in plenty of time for Halloween.


2)  If time permits, we can wait for you to ship the defective one back before we ship another one. 

We take pride in our merchandise and want you to be happy.  Visit our "Return a Costume" link for simple details.

Are your online prices the same as your in-store prices? Usually, but not always.  Variables like shipping weights, packaging and credit card processing can move the price a little in either direction.

My card was declined...why do I see a charge on my credit card?

It's not a charge...it's an "authorization" or a hold that banks put on available funds, waiting for a completed transaction. Because there was no completed transaction, it will generally disappear within 72 hours, depending on your bank.

Can't find your question?  Contact us for more info.

ScarePros Halloween, Inc.

Store and Warehouse -  8520 New Falls Rd., Levittown, PA. 19054. (215) 352-3332 (Physical storefront  and warehouse open August-October only.  Website, Office and Shipping Dept. open year-round)